About Our Return Policy

At Fable&Hide, we’re passionate about creating timeless, handcrafted leather goods that bring joy and beauty to your everyday life. But we know that even with the utmost care and craftsmanship, not every purchase will be the perfect fit. That’s why we’ve designed a return policy that prioritizes generosity, trust, and ease.

Putting People First

A return policy is more than just a set of rules—it’s a chance to create a positive experience for our customers and, ultimately, for our team. We’ve all encountered frustrating, strict return policies that make us second-guess our choices and feel disconnected from the brands we love. At Fable&Hide, we want to do things differently.

Our goal is to remove friction, not add it. If you’re not completely satisfied with your purchase, we’ll work with you to make things right. With 30 days from the delivery date to return your item and no cost for return shipping, we aim to make the process as smooth and hassle-free as possible.

A Vision for Great Customer Service

We believe that a generous return policy doesn’t just benefit customers. It also creates better, more enjoyable customer service roles. Strict or unkind policies can lead to unnecessary tension between customers and support staff, creating stress for everyone involved.

One day, as Fable&Hide grows, we envision a co-owner stepping into a customer service role that is rooted in positivity and trust. By eliminating unnecessary friction, we hope to build an environment where solving customer problems feels rewarding, not frustrating.

The Details

Here’s how our return policy works:

• You have 30 days from the delivery date to return your item if it doesn’t work out.

• We’ll cover the cost of return shipping, so you don’t have to worry about any extra expenses.

• Custom or personalized items, due to their unique nature, aren’t eligible for returns.

When you return an item, we’ll issue a full refund to your original payment method—no exchanges or store credits to complicate things.

Why Generosity Matters

A great return policy is about more than resolving isides, it’s also about building relationships. At Fable&Hide, we’re not just creating beautiful leather goods, we’re creating a community of trust and connection.

Thank you for supporting Fable&Hide and for helping us build a business where people come first.